Hi77 Terms and Conditions — Complete Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Member") and hi77 ("Platform"). These terms apply to all users of the hi77 platform, whether accessed via the official website, iOS app, or Android app.

Hi77 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the platform following any changes constitutes acceptance of the updated terms.

2Eligibility & Age Limit

To register and use hi77 services, you must meet all of the following requirements:

• At least 18 Years Old at the date of registration.
• Registering on your own behalf only, not on behalf of another person.
• Does not fall under any category of individuals prohibited by local law from using online gambling platforms.
• Has never had an account banned or suspended by hi77 previously.

Hi77 reserves the right to request proof of age at any time. Accounts found to have been registered by underage individuals will be terminated immediately and any remaining funds will be disposed of in accordance with the relevant procedures.

3Account Registration & One Account Policy

Each individual is only permitted to hold one (1) active account at hi77 at all times. This one-account policy is enforced based on phone number, identification number, IP address, device information, and other data collected during registration.

During registration, you are required to provide accurate, complete, and current information. False or inaccurate information may result in the suspension or termination of your account. You are also responsible for keeping your personal information up to date should any changes occur.

• Multi-accounting will result in all associated accounts being suspended.
• Any bonuses or wins obtained through multiple accounts will be voided.
• Hi77 reserves the right to refund the original deposit only, with no interest or bonus, in such cases.

4Deposits, Withdrawals & Transactions

Hi77 supports a variety of local Malaysian payment methods including FPX, Touch 'n Go eWallet, GrabPay, Maybank2u, CIMB Clicks, Hong Leong Connect, and other banking options. All transactions are protected with 256-bit SSL encryption.

Deposit:

• The minimum deposit limit is RM 20 for most payment methods.
• Deposits are typically processed instantly or within 5 minutes.
• Any deposit-related issues must be reported to customer support within 24 hours.

Withdrawal:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals are processed in an average of 5 minutes to your registered bank account or e-wallet.
• Identity verification (KYC) must be completed before your first withdrawal is approved.
• The withdrawal method must match the deposit method used to prevent financial fraud.

5Bonuses, Promotions & Wagering Requirements

All bonuses and promotions offered by hi77 are subject to wagering (rollover) requirements and specific conditions stated in each offer. Claiming a bonus is considered full acceptance of all associated terms.

• The 100% welcome bonus is subject to a wagering requirement of 20x the bonus amount received.
• Weekly cashback is credited automatically every Monday based on the net losses from the previous week.
• Daily rebates are calculated based on total valid wagering and credited within 24 hours.
• Bonuses cannot be transferred between accounts or redeemed directly without meeting the wagering requirements.
• Hi77 reserves the right to void any bonus if there is evidence of bonus abuse or fraud.

Any attempt to abuse the bonus system — including the use of multiple accounts, hedging betting strategies, or player collusion to meet rollover requirements fraudulently — will result in immediate cancellation of all bonuses and possible account termination.

6Identity Verification (KYC)

As part of hi77's commitment to security and fraud prevention, the Know Your Customer (KYC) process is required for all members before the first withdrawal is processed. Documents that may be requested include:

• Copy of Malaysian identity card (MyKad) — front and back.
• Proof of bank account or e-wallet ownership (statement or screenshot).
• A selfie holding your identity card under specific conditions if required.

All KYC documents are stored securely using AES-256 encryption and are used solely for identity verification purposes. The KYC process is typically completed within 24–48 business hours. Once KYC is approved, you will not need to repeat the process unless there is a change in personal information or an exceptional circumstance requiring re-verification.

7Member Conduct & Prohibitions

All hi77 members are required to conduct themselves in a responsible and respectful manner. The following actions are strictly prohibited on the hi77 platform:

• Using automated software, bots, or scripts to play or interact with the platform.
• Attempting to hack, breach, or disrupt platform functions through any technical means.
• Sharing your account or allowing others to use it.
• Using abusive, threatening, or harassing language in any communication with the hi77 team.
• Manipulating games or colluding with other players to gain an unfair advantage.
• Uploading, sharing, or transmitting unlawful or inappropriate content.

Violating any of the above prohibitions may result in account suspension or termination, cancellation of all pending bonuses and wins, and legal action where applicable.

8Account Security & Member Responsibilities

You are solely responsible for maintaining the confidentiality of your account login details, including your username and password. hi77 recommends using a strong, unique password and never sharing your login information with anyone.

All activity that occurs in your account — whether authorized by you or not — is your full responsibility until you report any unauthorized access to the hi77 support team. You are required to:

• Notify hi77 immediately if you suspect your account has been accessed without authorisation.
• Ensure you log out of your account after each session, especially on shared devices.
• Do not save login credentials on browsers of shared devices.

9Responsible Gaming

Hi77 is fully committed to responsible gaming practices. We provide a range of tools to help you stay in control of your gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Time Limit: Set play-time reminders or session limits to avoid playing for too long.
• Forced Break: Activate the forced break feature to temporarily suspend access to your account for a period of your choice.
• Self-Exclusion: Option to fully exclude yourself from the platform for a set period or permanently.

If you or someone you know is showing signs of a gambling problem, please contact the hi77 support team or seek professional help. More information is available on the Responsible Gaming us.

10Liability Limits & Disclaimer

Hi77 provides its platform and services on an "as is" and "as available" basis. While we do our best to ensure smooth and uninterrupted service, hi77 makes no guarantee that the platform will always be free from errors, downtime, or technical delays.

• Hi77 is not liable for any financial losses resulting from technical failures beyond our control, including internet disruptions or third-party server failures.
• Hi77 is not responsible for any gaming decisions made by members based on inaccurate information or misunderstanding of game rules.
• In the event of a dispute regarding game outcomes, hi77's system decision is final unless there is clear technical evidence of a system error.

Any liability claim against hi77 is limited to the net deposit amount you placed on the platform within the 30 days preceding the incident giving rise to the claim.

11Account Termination

You may close your hi77 account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been processed and no outstanding bonus wagering requirements remain.

Hi77 reserves the right to suspend or terminate your account without prior notice if:

• You violate any terms set out in this document.
• Hi77 suspects fraud, money laundering, or other illegal activity.
• You provided false information during registration or the KYC process.
• Your account has been inactive for more than 12 consecutive months.

Following account termination, any remaining funds (after deducting bonuses that have not met rollover requirements) will be returned to your original payment method within 7 business days, subject to completion of the KYC process.

12Laws & Jurisdiction

These Terms and Conditions are governed by applicable law. hi77 operates under the license and regulations set by the relevant regulatory authority. Members are responsible for ensuring that their use of this platform is lawful under their local laws.

Any dispute arising from or related to the use of the hi77 platform must first be resolved through direct consultation with the hi77 support team. If a resolution cannot be reached within 30 days, the dispute will be referred to the appropriate arbitration body.